Question 1

Are you licensed and insured to work on Infiniti vehicles?

Accepted Answer

Yes. EZ Car Keyz is licensed through the California Bureau of Security and Investigative Services, the state agency that governs automotive locksmiths. We carry full liability insurance.

On a 2016 Q60 specifically, programming a Smart Key means communicating directly with the vehicle's immobilizer and the intelligent key control module through the diagnostic port. That's not a job for someone who just owns a generic code reader. You want a technician who has the credentials, the right Infiniti-capable tooling, and the insurance coverage if something goes sideways. We have all three.

Question 2

How do I know I'm not calling a scam locksmith?

Accepted Answer

Ask three things before anyone rolls: license number, the company name on the license, and a written estimate tied to your specific vehicle. Any real locksmith who works Infiniti intelligent key systems can tell you upfront what tools the job needs and roughly how long it takes.

The pattern you see in Q60 and broader Infiniti forum threads is consistent -- someone calls a locksmith who advertises all makes, they show up, and they can't actually communicate with the intelligent key module. Now you're stuck, and they still want to charge you a trip fee. A capable shop names the process before they arrive, not after they've already wasted your afternoon.

Question 3

Will the replacement smart key work exactly like the original?

Accepted Answer

Yes. Programming the 2016 Q60 Smart Key covers both the immobilizer enrollment so the engine will start, and the remote functions: lock, unlock, trunk release, and panic. We test every button and the proximity unlock before we close the job.

Owners on Q60 and broader Infiniti forums have described situations where a key was programmed but only partially -- the car would start but proximity entry never worked, or the trunk button was dead. That happens when the programming sequence isn't completed fully or the wrong procedure is used. We run the full enrollment and verify every function on site, so if something isn't right, it gets fixed before we leave your driveway.

Question 4

I lost all keys to my 2016 Q60. Can a new smart key still be made without the original?

Accepted Answer

Yes, and this is one of the more common calls I get on these vehicles. All-keys-lost on a 2016 Q60 is a defined procedure -- it requires security access through the diagnostic port to clear the existing key memory and enroll a new fob from scratch. The old keys, wherever they are, get erased and can no longer start the car.

It takes longer than a simple add-a-key job because of the security access handshake and a timed sequence built into the process. Plan on 45 minutes to an hour on site. You'll also need the emergency blade cut to your vehicle at the same time. Bring your registration and ID -- verifying ownership is part of the job on an all-keys-lost, not optional.

Question 5

My Q60 shows a key warning on the dash but the fob battery is fresh. What's actually going on?

Accepted Answer

A fresh battery that still throws a key-not-detected warning points to a few different things. First, check the battery orientation -- CR2032 is easy to drop in backwards. Second, check the contact pins inside the fob housing. On these fobs, the pins can lose tension from normal use and make intermittent contact even with a good battery seated.

If the battery and contacts are solid and the warning is still happening, the fob itself may need replacement, or less commonly, the vehicle's intelligent key receiver or antenna circuit has a fault. The way to sort out which one is the problem: try holding the fob directly against the start button when you get the warning. If the car starts that way, the fob is transmitting but at reduced range, which points back to the fob. If even direct contact does nothing, the diagnosis shifts toward the vehicle side. Either way, that's the starting point before assuming you need a new key.

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