Question 1

Are you licensed and insured to work on Volkswagen vehicles?

Accepted Answer

Yes. EZ Car Keyz is licensed through the California Bureau of Security and Investigative Services, the state agency that regulates automotive locksmiths. We carry full liability insurance.

For a vehicle like the 2016 Touareg, that licensing matters more than it does on simpler jobs. The immobilizer system on this generation requires security access credentials and PIN-level authorization before a key can be added. You want someone accountable and credentialed handling that, not a gray-market tool and a hope.

Question 2

How do I know you are not a scam locksmith?

Accepted Answer

Ask three things before anyone rolls: the license number, the company name, and a price range for your specific vehicle. If they cannot give you all three on the phone, hang up.

Scam operations quote low to get the call, then inflate the number once they have your car's key out of the ignition. Touareg owners on VW forums have posted exactly this experience, sometimes paying far more than the original quote for a key that did not even program correctly. A flip key with remote functions that only respond every few presses is a failed programming job, not a quirk.

We give you a firm price on the phone. It does not change when we arrive.

Question 3

Will the replacement key work exactly like the original?

Accepted Answer

Yes. We program both the ignition authorization and the remote functions, then test everything before we leave the parking lot. That means blade verification with multiple start cycles, and a range check on the remote across the lot.

One thing worth knowing: the Touareg's immobilizer is unforgiving about procedure order. VW locksmiths will tell you that a botched attempt on this system can leave the vehicle in a state where it needs dealer-level intervention to recover. We run the correct sequence with VW-specific tooling specifically to avoid that outcome. The test at the end is not a formality, it is confirmation that nothing got left in a partial state.

Question 4

My Touareg remote flip key folds out fine but the remote buttons stopped working. Do I need a whole new key?

Accepted Answer

Not necessarily. This is actually a common complaint on Touareg forums. The blade still starts the car because the ignition side and the remote side are independent functions. When the remote quits but the blade works, the first thing to check is the battery in the fob. The 2016 flip key takes a coin cell battery, and when it drops below a working threshold the remote functions drop out before the key feels dead in any other way.

If a fresh battery does not bring the buttons back, the next step is checking whether the fob needs to be re-synced. On some key failures, particularly after the battery dies completely, the fob can fall out of sync with the receiver. That is a quick fix with the right diagnostic connection and does not require replacing the key. Full replacement is the last resort, not the first one.

Question 5

Can I buy a replacement fob online and have you program it, or does it have to be dealer-sourced?

Accepted Answer

You can buy aftermarket, but verify the factory FCC ID on the fob before you purchase. The 2016 Touareg has a specific fob profile and not every aftermarket blank is built to the same spec. Some of the cheaper listings on the usual sites have the right look but the wrong internal hardware, and those will not program correctly regardless of what tools are used.

If you source the right blank, we can program it. Dealer-sourced is reliable but costs more for the part. A quality aftermarket blank from a reputable supplier works fine. The short version: match the factory FCC ID exactly, buy from a known supplier, then call us.

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