Question 1

How do I spot a fake or incompetent locksmith before I get ripped off on my Q60?

Accepted Answer

Three things to listen for on the phone. First, they can't give you a firm price range for a 2014 Infiniti Q60 smart key specifically -- they just say "depends" without explaining what it depends on. Second, they can't name the tools they use or explain that Intelligent Key programming on this vehicle requires OBD access and PIN extraction. Third, they quote a suspiciously low number to get there and then add fees once they're standing next to your car.

A legitimate Infiniti locksmith will tell you upfront what the job involves: cutting the emergency insert blade, connecting to the OBD port, running security access to pull the PIN, and registering the new fob. They'll have a real company name, a marked or identifiable vehicle, and they'll answer technical questions without deflecting. If someone shows up and starts fumbling or suddenly says they need to "call their guy," send them away.

Question 2

What actually is a smart key and how does it work on this Q60?

Accepted Answer

The fob communicates with the car's immobilizer and body control module wirelessly -- you don't insert it to start the car. The vehicle constantly checks for an authorized fob nearby. When it confirms one, the start button works. Without a properly registered fob in range, the engine won't run even if someone has a correctly cut emergency insert blade. The fob also handles remote lock, unlock, and the other buttons for convenience functions. Programming pairs that specific fob to your specific vehicle. A fob bought online but never programmed is just a plastic shell with a blade.

Question 3

What tools does it actually take to program an Infiniti Q60 smart key?

Accepted Answer

For an add-a-key job on a 2014 Q60 -- meaning you still have at least one working key -- the process goes through the OBD port using professional Infiniti-capable diagnostic equipment to run security access and register the new fob.

All-keys-lost is a different situation. You've lost every working key, so the system has nothing to authenticate against. That requires PIN extraction from the body control module, which on Nissan-family platforms from this era can involve dedicated adapters beyond a standard OBD connection. Not every tool handles this correctly, and forums are full of locksmiths who got stuck because their setup couldn't pull the PIN. That's the part that separates shops that do this daily from the ones who show up and figure it out on your car.

We carry the equipment for both scenarios.

Question 4

My Q60 shows a key warning on the dash and won't start, but I have the fob right in my hand. What's going on?

Accepted Answer

This one comes up a lot with these fobs. When the car throws a key-not-detected warning with the fob present, the first suspect is the fob battery -- even if it's fairly new. Low voltage reads differently than dead, and the system can lose communication intermittently before it drops out completely.

If the battery checks out, try holding the fob directly against the start button and pressing. The Q60 has a mechanical backup reader built into the button for exactly this situation. If the car starts that way, your fob is transmitting weakly -- battery or a contact issue inside the housing. If the car still won't start even with the fob pressed to the button, the fob may need to be looked at more closely, or the vehicle's receiver side has something going on. Either way, that test tells you a lot before anyone needs to plug into the OBD port.

Question 5

Can I buy a replacement fob online and just have it programmed, or does it have to be a dealer part?

Accepted Answer

An aftermarket or used fob with the correct factory FCC ID for the Q60 can be programmed in most cases. It does not have to come from the dealer. That's where a lot of owners save real money -- the fob itself is the expensive part at the dealer. The programming is the service.

One thing to verify: if you buy a used fob that was previously registered to another vehicle, it needs to be fully cleared before it can be paired to yours. Most professional tools handle that. What you want to avoid is buying a fob with a different FCC ID than what your car expects, because those won't register correctly regardless of what the seller says. Confirm the factory FCC ID on the original fob you have, match it, and bring it to someone with the right equipment.

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