Question 1

Are you licensed and insured to work on Subaru vehicles?

Accepted Answer

Yes. EZ Car Keyz is a California BSIS licensed locksmith company, fully insured, and NASTF Vehicle Security Professional certified. Subaru smart key work on a 2020 Legacy requires professional diagnostic equipment to communicate with the vehicle's security system, and not every locksmith invests in that tooling or keeps the right key blanks stocked. We operate under a real business name, have verifiable reviews, and have been doing this work for over eight years. You can confirm the license through the California BSIS website before you ever call.

Question 2

How do I know you're not one of those bait-and-switch locksmiths?

Accepted Answer

It's a fair thing to ask. Scam locksmiths are a real problem on smart key calls because the job sounds expensive and owners are sometimes in a tough spot. The pattern is always the same: a very low number on the phone, then a dramatically different number once they're at the car, usually blaming the vehicle's security system for the jump.

EZ Car Keyz has over 100,000 followers across YouTube and TikTok where you can watch this exact work being done on real vehicles. We give you a firm price on the phone. We show up in a marked vehicle. The price doesn't change at the car. If that's not enough, look us up on BSIS and check the reviews before you commit to anything.

Question 3

Will the replacement smart key work exactly like the original?

Accepted Answer

Yes. A properly programmed replacement for the 2020 Legacy gets registered to the vehicle's security system so it functions the way the factory key did. That means proximity detection on the door handles, all remote functions, and the start system. We test every one of those functions before we leave. The job isn't done when the car starts once. It's done when every function checks out. Handing over a key that hasn't been fully verified is how you end up with a customer calling back because one door handle doesn't respond or a button does nothing. That doesn't happen on our jobs.

Question 4

I bought a replacement fob online. Can you just program it to my 2020 Legacy?

Accepted Answer

Sometimes, yes, but there's a catch. The fob has to be the correct one for your vehicle. Owners on forums frequently buy a fob with the right look and button count, then find out it has a different factory FCC ID than what their car expects, and it won't pair. If you bring one that matches your vehicle's requirements and the fob itself is good, we can program it. If it's the wrong one, we stock the right fob and can swap it out on the spot. Either way, there's no self-programming sequence for the 2020 Legacy smart key. It needs diagnostic equipment. The ignition-cycle tricks that work on older bladed-key vehicles don't apply here.

Question 5

My Legacy's door handle touch sensors are inconsistent. Does that mean my smart key is failing?

Accepted Answer

Not necessarily. This is one of the more common complaints on these cars, and it's worth separating the fob from the vehicle side before assuming you need a new key.

If the start button still recognizes the fob normally and the issue is just one or two handles being flaky, the fob is probably fine. Moisture, dirt, and oxidation around the capacitive touch area on the handle can cause intermittent behavior. Clean the handle surface and retest. If it stays isolated to one handle while the others work normally, you're likely looking at the handle sensor or wiring on that door, not the key itself. If all handles and the start button are losing the fob simultaneously, then the battery and fob function are the right place to start.

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