Question 1

My key broke in the ignition. Can you get it out?

Accepted Answer

Yes, and it's a job we handle on site. Broken key extraction uses specialized tools to pull the fragment out without tearing up the ignition cylinder. That said, once a key snaps off inside, the internal wafers can take some damage depending on how it broke and how much someone tried to force it afterward. We'll tell you honestly whether the cylinder is still serviceable after the piece comes out.

Once it's clear, we can decode the cut from the fragment or pull the key data another way, cut a new key blade, and get the Intelligent Key system re-registered on the spot. You won't need a tow.

Question 2

What exactly is a smart key and how is it different from a regular key?

Accepted Answer

Your 2014 Murano uses Nissan's Intelligent Key system. The fob communicates wirelessly with the vehicle so it can recognize you're nearby, and the push-button start reads the fob's signal before it allows the engine to run. There are four buttons for remote functions, and inside the fob body there's also a mechanical insert key for situations where the battery dies or you need to manually access a lock.

The important thing to know for replacement purposes: the fob has to be electronically registered to your specific vehicle. Buying one online and hoping it works out of the box won't get you anywhere. The registration requires diagnostic equipment. What we can do is source the correct fob, cut the insert blade to your vehicle, and complete the full enrollment in one visit.

Question 3

My Murano says it can't detect the key. What should I check first?

Accepted Answer

Start with the fob battery. The 2014 Murano fob takes a CR2032, and these drain faster than most people expect. A low battery won't always kill the signal completely at first, it'll just get flaky: inconsistent range, the door handle touch sensor going unresponsive, the start button hesitating.

If you're already seeing a key-not-detected warning and the car won't start, try this: pull the mechanical insert key out of the fob, use it to unlock the door manually, then hold the fob body directly against the start button while pressing the brake. The system has a backup inductive reader in the button itself for exactly this situation.

Fresh CR2032 and contacts that are clean and making solid connection solve this most of the time. If a new battery and the backup method both fail, then you're looking at something deeper, whether that's the fob antenna, the fob itself, or a vehicle battery that's dropped low enough to affect the receiver. That's when you call.

Question 4

I bought a replacement fob online. Can you just program it to my Murano?

Accepted Answer

Yes, as long as it's the correct fob for the 2014 Murano. Bring it and we can register it. A few things to know going in: the insert key blade inside that fob will still need to be cut to your vehicle's bitting, and that's part of what we do on site. Also confirm the fob you bought matches the factory fob that came with your car. Fobs that look nearly identical can have slightly different internal configurations and not all of them register cleanly to every vehicle. If it turns out what you bought won't pair, we can source the right one.

Question 5

All my keys are lost. Is that a bigger job than just copying an existing one?

Accepted Answer

It is a different job, yeah. When there are no working keys present, the system needs a full reset before any new fob can be registered. That process has a built-in timed sequence and takes longer than a standard add-a-key. The upside is that once it's done, any fobs that went missing get erased from the vehicle's memory so they can't be used to start the car.

We handle all-keys-lost on the 2014 Murano regularly. Everything happens at your vehicle, no tow required, and you leave with a fully functional key.

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